About Us

What if you could have access to the knowledge and experience of a true expert in the HVAC service trade? Someone who has spent nearly two decades running calls, and working on every type of heating, cooling and hydronic system imaginable. Someone who is the “end of the line” for HVAC service problems when no one else can figure out what is wrong, he is the one who gets it done. Someone who knows what kinds of mistakes techs make that lead to callbacks and what to do about preventing them. If you had the chance to sit and talk shop with an expert in the HVAC Service trade, what would you ask? What could you learn?

 I am Eric Shidell, the HVAC Service Mentor, and I am that kind of expert.  

A true HVAC nerd, I eat sleep and breathe HVAC systems.  I lived it for nearly twenty years.  In an attic on the hottest day of the year.  On the roof in the middle of a blizzard.   Covered in soot in the boiler room at 3AM.   I have learned the secrets of what it takes to be at the top of the service field.  I now spend all my time teaching these secrets to others, so they too may rise to the top.

As a leader in the service field, I am in a unique position to understand what it is that technicians need to know in order to be truly excellent.  I also know what it is that holds technicians back and prevents them from being truly excellent.  I call these things “knowledge gaps”.

Knowledge gaps are the parts of a technician’s training and knowledge base that are incomplete.  For example, most techs know “how” to replace an ignition control, but don’t actually understand what it is that determines whether or not the control is at fault (even if they think they do!)

The technicians I work with already have jobs in the trade.  They don’t need me to show them how to use wrenches, torches, or other tools.  They need help filling in their knowledge gaps so they are better able to decide where, when, why, and how much to use those tools.   Harnessing the communication power of the internet, I can share my considerable wealth of knowledge and experience with technicians from all over North America in a convenient easy to use format.

Some people prefer the in person experience.  For them, I still offer live training events around my home state of Colorado, and many private contractors invite me in to their shops to work with their service and install teams directly.  But I can’t be everywhere.  Offering internet based training programs allows me to help a much larger group of people in a much larger way.